How to contact us
Email [email protected]. Include your order ID and a short note about the issue.
- Order ID from your receipt
- Windows version
- What you already tried
Faster answers
Check FAQ and Status before you write. Many setup questions are already covered.
License & billing help
For delivery delays, include your checkout email and payment method. For ESP, radar, or aimbot issues, note whether the loader starts and which map you tested on Windows PC.
When to contact support
Reach out for order issues, license activation failures, ESP wallhack or Aimbot setup questions, and post-patch problems after BattlEye maintenance rebuilds.
Include your order ID, license tier (monthly or lifetime), Windows version, and a clear description of the issue.
Many answers already live in FAQ, Setup, and Updates — check those first for faster resolution.
Response times and scope
Support requests are reviewed daily. Tarkov Cheats support covers delivery, billing, setup, and maintenance — not in-game coaching or account recovery for Battlestate Games bans.
Account and game policy questions belong with Battlestate Games. We can help with license delivery and product configuration only.
Check the Updates page and FAQ before opening a ticket — many post-patch questions are answered there.
Self-service resources
Setup guide, Features list, Updates log, Refund Policy, and Terms of Use are linked from the footer. BattlEye bypass notes live on the dedicated BattlEye anti-cheat page.
Email: [email protected]
Ready to purchase or renew? Open Pricing. Need feature detail first? See Features.
Ticket quality
Send order ID, plan length, Windows version, and symptoms — delivery, install, ESP, radar, or aimbot. Screenshots of loader errors speed up replies.
Check FAQ and Status before you write; many tickets are patch-day false alarms.
- Order ID required
- Windows version
- Loader error text
- Map tested
Billing help
Refund questions go through refund policy rules with order reference. License transfers are not supported — one seat per purchase.
- Refund policy
- Privacy policy
- Terms of use
- Store receipt
Technical escalation
If rebuild is live on Status but modules fail, support may ask for log snippets or remote scheduling windows — never share password or full payment card data.
- Status confirmation
- Setup retry steps
- FAQ troubleshooting
